DIFFICULT CONVERSATIONS

Delivering & Receiving Feedback

Feedback remains one of the core skills that managers avoid, fudge or fail.

Surveys repeatedly highlight employees' thirst for feedback.  Yet how many proactively ask for it or receive it well?  

Developing robust skills in delivering and receiving of feedback is one of the low-hanging fruit of behavioural change, delivering immediate positive results for this very reason.  

In our Delivering & Receiving Feedback half day course participants will cover the following and more:

  • Learn a repeatable tool for delivering feedback:
    Our memorable structured model teaches participants how deliver feedback in an optimal way ensuring both understanding of the feedback given and positive dialogue about steps required to reach the set goals or targets.  

  • Practice real-life scenarios:
    Through hands-on role-play exercises, participants will have the opportunity to apply this knowledge in a safe and controlled environment, giving them the confidence to handle real-world feedback situations effectively. 

  • Master the art of active listening:
    Participants discover how to be an attentive and open-minded recipient of feedback, enabling them to leverage feedback as a catalyst for personal and professional growth.

Delivering and receiving feedback FAQs

Frequently asked questions about the Delivering & Receiving Feedback programme. Click the + to see more details and feel free to contact us if you have more questions.

  • Feedback training equips individuals with the skills and techniques to provide constructive and actionable feedback.  We provide a repeatable process for participants to practice in session and use in all feedback conversations.   

    Many organisations aspire to a feedback culture.  An effective, clear and concise method for delivering feedback is the cornerstone of any successful feedback culture. 

  • Our feedback training courses and programmes are ideal for: 

    • Managers and team leaders 

    • HR professionals 

    • Educators and coaches 

    • Employees in collaborative roles 

    • Anyone looking to improve their communication and leadership skills 

  • Effective feedback fosters better communication, improves employee and team performance, strengthens relationships, and builds a culture of trust and accountability in company teams. Training helps overcome common challenges, such as delivering negative feedback or handling defensive responses or softening the feedback so much that it fails to land with the recipient.

  • Our training typically covers: 

    • The principles of effective feedback at work

    • Techniques for delivering constructive feedback to team members

    • Managing emotions during feedback sessions 

    • Strategies for giving and receiving feedback 

    • Role-playing and practical exercises

  • Feedback workshops are offered in several formats, including live virtual sessions, in-person workshops, and hybrid models.

    Each feedback workshop includes a mix of presentations, group exercises, role-playing scenarios, and discussions to ensure active engagement and hands-on learning. 

  • Yes, this course is CPD accredited.

  • Yes, we provide participants with our repeatable, memorable tool for delivering feedback in a clear, impactful, respectful and effective way. 

  • Our Delivering Feedback workshops are typically half-day (3 hours) or full-day (6–8 hours) sessions, depending on the depth of content you wish to cover. 

  • Yes, our feedback workshops are highly interactive and designed to engage participants. Activities include small-group discussions, role-playing exercises, case studies, and real-life feedback scenarios.

    This hands-on approach allows participants to practice skills and get immediate feedback from instructors and peers. 

  • Absolutely. This is done by ensuring the role play exercises used in your session are relevant to participants’ roles and particular types of feedback scenarios.    

  • Consistent delivery of clear feedback in a skilful way supports accountability on a team.  This has a huge benefit to a team removing the sole feedback source from the leader and keeping everyone on track.  Team members build trust, improve communication, and increase collaboration.

  • Cultural differences are important to understand in all difficult conversations and feedback is no exception.  This is why our Understanding Cultural Differences module sits alongside this Delivering Feedback module.  Go to the Contact Us link below and we would be happy to explain more about how these two modules connect. 

  • Yes, we provide follow-up resources including a downloadable takeaway guide to using the feedback tool and tips for applying in the workplace.  If further support is needed, we offer additional coaching and advanced workshops to support teams as they continue to work on delivering and receiving feedback.